FREQUENTLY ASKED QUESTIONS

 

1. How do you select the cases?
2. How can I file a complaint?
3. I don't want anyone to know I called. Can I remain anonymous?
4. What do you do with my information that you collected?
5. How soon will I see my complaint resolved?
6. Does your office remove abandoned vehicles?
7. Will I be kept informed of the progress regarding my complaint?
8. Why did I receive a bill when it was my tenants with the mess?
9. I have family visiting. Can they stay in my motorhome on my property?
10. Can I store my wrecked vehicle on my driveway?
11. Can I store my vehicle in front of my house? What happens when I do?
12. I believe that my house is substandard. Can you help me?

 

Answers:

 

Q. How do you select the cases?

A. We rely solely on complaints filed in our office by concerned citizens.

 

Q. How can I file a complaint?

A. Our office accepts complaints  via phone, in-house visit, mail and  email. You must provide your name, address and phone number when filing a complaint.

 

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Q. I don't want anyone to know I called. Can I remain anonymous?

A. We DO NOT accept anonymous complaints. If you wish to file a complaint, you are required to provide your name, address and phone number. If you fail to provide this information, your complaint will not be processed.

All information provided will be verified.

Confidentiality Clause

 

Q. What do you do with my information that you collected?

A. Once our office receives your concerns, a case is created. This case is assigned to one of the Code Enforcement Officers for investigation. Personal information, i.e. your name, address and phone number, remains confidential.

Confidentiality Clause

 

Q. How soon will I see my complaint resolved?

A. There are many factors that contribute to the timeline and ultimate resolution of a case. Depending on the cooperation of the property owner / tenants, a case could be resolved in as little as a few weeks, or in some instances a case can drag on for months or even years. 

Code Enforcement Process

 

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Q. Does your office remove abandoned vehicles?

A. Yes. If you believe that a vehicle has been abandoned, contact our office to file a complaint.

 

Q. Will I be kept informed of the progress regarding my complaint?

A. Due to the high volume of complaints we receive we are not able to contact the complainant to provide updates. You can however call the office and request an update.

 

Q. Why did I receive a bill when it was my tenants with the mess?

A. Yuba County Ordinance Code 7.36.210 Owners Duty states that it is the duty of the property owner to maintain their property in a nuisance free condition regardless of whether they are in possession of said property or not. Therefore it becomes the property owners responsibility to pay all enforcement costs. 

YCOC7.36.210

 

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Q. I have family visiting. Can they stay in my motorhome on my property?

A. Yuba County Ordinance Code Chapter 10.20 prohibits the occupancy of a travel trailer or motorhome for human habitation. This violation is punishable by  imprisonment in the County Jail for a term not exceeding six (6) months or a fine not exceeding Five Hundred Dollars ($500.00) or both such fine and imprisonment. Each separate day or a portion thereof is a separate offense.

YCOC 10.20

 

Q. Can I store my wrecked vehicle on my driveway?

A. Yuba County Ordinance Code Chapter 7.35 prohibits the accumulation of Abandoned, Wrecked, Dismantled or Inoperative Vehicles.

YCOC 7.35

 

Q. Can I store my vehicle in front of my house? What happens when I do?

A. No. Yuba County Ordinance Code 9.10.530 prohibits the use of the County right-of-way as a storage facility. If we receive a complaint, an officer will do a site inspection. Once we determine  that the vehicle is being stored in the County right-of-way a 72-hour Warning tag will be placed on the vehicle and subsequently towed with all costs associated being assessed against the property owner.

 

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Q. I believe that my house is substandard. Can you help me?

A. Yes. If you believe that your house is substandard you can contact our office to file a complaint. You will be required to provide documentation showing that you have attempted to get the conditions resolved without the need for our office, which will include copies of any letters mailed to the property owner. We do not provide legal information so you may want to contact a private attorney to first obtain your legal rights.

 

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