“Focused On You”
“Focused On You” is the Yuba County Health and Human Services Departments’ commitment
to creating and maintaining a customer service organization in which both program
clients AND department employees are given our best customer service.
We will demonstrate to the public that the focus is on serving them, and demonstrate
to our fellow employees that we are each other’s customers.
Our employees are the single most effective means for conveying and practicing the
customer service message. In this ongoing
effort, we recognize that our success must be measured by our own efforts internally
The Health and Human
(HHSD) is focused on six key areas in this public
outreach effort. We present each area
to you on web pages in English, Hmong and Spanish.
Focused On Achievement reflects the importance of helping clients reach self-sufficiency,
and achieve control of their life direction.
Focused On Families
clearly defines our commitment to family strength,
safety, health and security of children and adults.
Focused On Health
demonstrates our commitment to a healthy community
and the efficient delivery of family health services to all residents of
Focused On Independence
signifies the honor and esteem we hold for
our elder residents, and commitment to protect and serve all vulnerable and at risk
members of our community.
Focused on Success
honors individual’s and families efforts as
they move towards self-enrichment while attaining personal goals.
Focused On Veterans
exemplifies our pride in all veterans who serve
and have served our country, and our commitment to them.
Guiding principles of
“Focused On You”:
Every resident of
is a customer, and it is critically important to practice excellent customer service
for all HHSD clients, irrespective of their social status, race, nationality, gender
Good customer service is not an added burden, but provides job satisfaction, efficiency
and results in professional gains and advantages.
HHSD employees provide each other the same courtesy, promptness and respect that
we extend to our public customers.
We strive to help our clients achieve their goals of problem resolution and self-reliance
as efficiently as possible.
HHSD has a commitment to the professional development of our employees, demonstrated
in a broad range of ongoing training opportunities.
- You will see the variety of ‘Focused On You’ posters
in 3 languages (English, Hmong and Spanish) displayed continually within the Department
on a rotating basis.